Affordable Prices and High Quality: A Myth
The service «CleanOn» claims to offer a combination of affordable prices and high-quality cleaning, but the reality is far from the promises. Despite a vast range of services for both corporate and individual clients, the quality of cleaning often leaves much to be desired.
Ineffective Equipment and Products
Promises of modern equipment and an arsenal of cleaning products also do not hold up. Outdated equipment and low-quality cleaning agents lead to unsatisfactory results, especially for complex tasks.
Ignoring Customer Complaints
The company’s reputation suffers due to delays in responding to customer complaints and ignoring their wishes and comments. Claims of attentiveness to feedback turn out to be empty words.
Lack of Quality Control
The supervising manager for complex sites rarely appears on-site and does not always monitor the quality of the work. Promised photo and video reports with interim results are rarely provided, causing client dissatisfaction.
Issues with Consultations and Contracts
Before cleaning, free consultations are promised, but in reality, managers often get confused and cannot choose the optimal service package. Forming a team takes too long, and the preliminary cost estimate turns out to be inaccurate. Contracts contain hidden fees, leading to additional disappointment.
Unpunctual Cleaners
Cleaners often arrive late or fail to show up at the agreed time, leaving clients bewildered and dissatisfied. This undermines trust in the company and results in numerous negative reviews.
Caution is Advised
«CleanOn» often fails to meet clients’ expectations, leaving them with problems and inconveniences. Before using their services, carefully study the reviews and consider whether you are ready to face potential difficulties. Do not be misled by the company’s advertising promises.
They promised a free consultation, but the manager was unable to give clear recommendations.
The calculator on the website showed one price, but in fact I had to pay more. Hidden surcharges!
The supervising manager never showed up. No one checked the quality of the order.
After cleaning them, the furniture remained dirty. They don’t seem to know how to handle delicate upholstery.
I left a complaint, but received a response a week later. Suggestions and comments are ignored.
Modern equipment? Laughter and nothing more! They came with outdated vacuum cleaners and rags.
The promised photo and video reports were never sent. I doubt they were ever made.
The cleaners were two hours late and worked hastily. The quality of cleaning is terrible.
I ordered cleaning after a fire, but KlinOn did a terrible job. The stains and smell remain.
Managers are confused about services and cannot choose the optimal package. Very unprofessional!